Refund Policy – Exchanger247
At Exchanger247, we aim to provide fast, secure, and reliable currency exchange services. Due to the nature of digital currency transactions, our refund policy is strict but fair to protect both parties.
🔁 Refund Eligibility
A refund may be considered in the following cases:
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✅ The transaction was not processed or completed by our system
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✅ The user sent funds but the order was not fulfilled within the promised time
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✅ Duplicate payment was made by mistake
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✅ Technical error occurred during the transaction
❌ Non-Refundable Cases
Refunds will not be provided in the following situations:
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❌ User sends funds to the wrong account/address
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❌ Incorrect payment details provided by the user (e.g., wrong bKash/Nagad number)
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❌ Completed and successfully delivered transactions
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❌ Delay caused by third-party services (banks, mobile banking, blockchain network)
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❌ User changes mind after confirming the exchange
⏳ Processing Time
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Refund requests are reviewed within 24–72 hours
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Approved refunds are processed within 3–7 business days
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Time may vary depending on the payment method used
📩 How to Request a Refund
To request a refund, users must:
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Contact our support team via email or live chat
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Provide:
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Transaction ID
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Payment proof (screenshot)
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Description of the issue
Our team will verify the request and respond as soon as possible.
🔐 Security & Verification
For security reasons, Exchanger247 may require identity verification before processing a refund to prevent fraud and unauthorized claims.
⚠️ Important Notice
All users are advised to:
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Double-check payment details before confirming
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Start with a small test transaction if using the service for the first time
Exchanger247 is not responsible for losses caused by user negligence or incorrect information.
📌 Policy Updates
Exchanger247 reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
